|Category||Case||Time-frame from the date of invoice of the product||Remarks|
|Replacement||Damaged product||Free replacement within 14 days|
|Replacement||Deficient on arrival (DOA)||Free replacement within 14 days|
|Cancel||Product not shipped by Kyoshop||Free cancellation if product is not shipped||In case of shipped orders, the returns policy will apply|
|Cancel||Customer no longer need the product||Refund with 5% cancellation charges for cancellation requests sent within 14 days for unopened* products only||Opened products cannot be returned|
|Returns||Wrong shipment by Kyoshop||Free replacement within 14 days||Opened products cannot be returned|
|Returns||Incorrect order placed by customer||Free replacement within 14 days for unopened* products||Opened products cannot be returned|
|Returns||Customer needs an alternate product||Free replacement within 14 days for unopened* products||Difference in amount of product will either be refunded to you or will be collected from you before shipping the alternate product|
KYOSHOP will communicate with you about your order and the purchased Product through any of the mode using email, SMS and telephone. You are requested to provide valid email address and telephone and/ or mobile number to while registering. Please note that customers registered with DO Not Call list of the Telecom regulatory Authority of India will not be contacted by KYOSHOP. KYOSHOP may contact you telephonically or through emails to introduce new KYOSHOP offerings and in case of you do not want KYOSHOP to contact you, you are requested to actively opt out by selecting the appropriate option while registering yourselves on the website.
When you visit the Site or send e-mails to KYOSHOP, you are communicating with KYOSHOP electronically. We may respond to you by e-mail or by posting notices on the Site. You agree that all such notices, disclosures, and other communications that KYOSHOP provides to you electronically satisfy any legal requirement that such communications be in writing.
Delivery & Acceptance of goods
Kyoshop will initiate the dispatch of goods through courier, postal or other means of transport as deemed fit, in original packing. However in case of select products where additional packaging is required to secure the product from transit damage, Kyoshop may take necessary steps. The addressee shall receive and accept the goods as long as the ordered products are delivered without material physical damage to the original product packaging. Non-acceptance of goods for any reasons other than that stated will be considered as order cancellation and cancellation charges as applicable will be levied.
Courier will make two attempts to deliver the goods in a span of 3 days. If the premises are locked or if the nominated recipients are not available, it will be treated as undeliverable and the courier will initiate return of goods to Kyoshop. If such returned goods are to be redelivered without order cancellation, Kyoshop can charge an additional 2% of the cost of goods or Rs.500/- whichever is higher towards the freight cost. However, if cancelled, Cancellation charges of 5% of cost of goods will also be charged additionally.
Refund for a cancelled Order
If the payment was by Credit/Debit card or Net-Banking, we will refund the money in your Credit/Debit Card or Net-Banking account. Typically refunds are processed in between 7-21 working days for credit cards and 5-7 working days for debit card and net banking orders.